Reopening Guide

We’re excited to reopen with access to indoor fitness amenities on Tuesday, Sept. 8! As with our current outdoor group exercise classes and fitness offerings, indoor pools and aquatic group exercise, we'll be meeting and exceeding public health guidelines to keep you safe at these locations:

  • Asheville YMCA
  • Black Mountain YMCA
  • Corpening Memorial YMCA
  • Hendersonville Family YMCA
  • Reuter Family YMCA

More services and locations will come online in the coming weeks. We’re working as fast as we can to prepare our facilities and people to serve you safely. We’re eager to see you and grateful for your understanding and support as we take a little extra time to do this right. Please follow us on Facebook and check this page for updates.

To learn more about what to expect when you return, please see the sections below. Please see our schedules page for updates and reservations, and check out our virtual options if you're unable to join us in person.

As a reminder, all services opening on Sept. 8 are for current YMCA of WNC members only. With reduced capacity, we are unable to admit member guests or members from other YMCAs at this time.

Keeping You Safe

Nothing is more important than the health and safety of our team, our members, and the community. We are ready to prioritizing your safety with these precautions:

  • Enhanced sanitization of equipment, surfaces and areas combined with an increased frequency of cleaning
  • Adjusted hours to facilitate enhanced deep cleaning
  • Additional stations for hand sanitizer and disinfecting wipes
  • Focus on “no touch” or “low touch” interactions
  • Required personal protective equipment (PPE) for our staff (except during outdoor group exercise or lifeguarding)
  • Protective barriers in place to reduce contact between staff and members
  • Members age 5 and up are required to wear a face covering at all times in our facilities, unless they are swimming or have a documented exemption from a physician. Masks are available on request.
  • For outdoor activities, face coverings are required during the health screening and outdoors if/when social distancing isn't possible.
  • Health screenings, including temperature checks, before staff, members, and vendors enter our facilities
  • Reduced capacity and altered layouts to maintain physical distancing practices and create one-way indoor traffic patterns. Some equipment has been moved or closed to allow for social distancing. Where possible we will maintain single entry and exit points.
  • Mandatory COVID-19 education, safety training, and protocols for our entire staff team
  • Reservation systems for group exercise classes, swimming and -- coming soon -- racquetball, basketball, and pickleball
  • No member guests or non-YMCA of WNC members

Mask Up For Safety

The YMCA of WNC requires all members age 5 and up to wear a face covering at all times when they are inside our facilities, unless they are swimming or have a medical exemption.

This policy exceeds state guidelines because community safety is our highest priority. Wearing face coverings is one of the ways we can prevent the spread of infectious disease and keep the Y open throughout the pandemic.

Medical exemptions

If you have a medical or behavioral condition or disability that prevents you from wearing a mask while working out, please provide written documentation from your primary care physician. We don’t need to know the specifics, but we do need a note from your doctor stating that for health reasons, you cannot wear a mask while inside the Y.

Present this documentation to our membership staff when you check in. We’ll scan it for our files and return it to you with a paper wristband to wear while you’re at the Y. There’s no need to show us the note again. We’ll give you a new wristband to wear each time you visit.

Share your concerns with us

Some members have a valid medical reason for not wearing a face covering while inside the Y. If so, they’ll be asked to present proper documentation and will receive a temporary wristband to wear each time they visit.

If you’re concerned about someone not wearing a mask and/or wristband, please respect their privacy. Notify a Y staff member discreetly rather than engaging with the other member.

Additional fitness options

Everyone should feel safe and welcome at the Y. We understand that some members may be uncomfortable wearing a face covering, or don’t feel ready to come into our facilities just yet. If that’s the case, we encourage you to participate in our many outdoor exercise options or virtual classes.

In the coming days and weeks, the Y will continue to evaluate our face covering policy with guidance from public health officials. Thank you for staying with us and staying safe!

Facility Air Quality Standards

Depending on the specific systems at our centers, we have worked to improve building ventilation using engineering controls as well as regular preventive maintenance of existing systems. For example, we:

  • Ensure (HVAC) ventilation systems are operating properly
  • Swiftly fix mechanical issues
  • Increased ventilation rates within existing systems when possible
  • Disabled demand-controlled ventilation where possible.
  • Adjusted air dampers when possible to reduce recirculation and improved central air filtration to the highest level compatible within each system, without reducing adequate air flow
  • Constantly run our HVAC systems during operating hours to enhance air exchanges in the building space
  • Ensure exhaust fans in restroom facilities are functional and operating at full capacity when the building is occupied
  • Will install portable HEPA systems on wellness floors in the coming weeks

Plan Ahead: What You Need to Know and Bring

  • Reservations are required for all classes, lap swim, and family swim times. Access reservations through our schedules page or mobile app.
  • Before entering a Y facility or attending an outdoor class, be prepared to have your temperature checked and to be asked several health screening questions. Please allow extra time for this. Anyone with a temperature of 100.4 or above must be symptom-free for 72 hours before entering.
  • Please bring the personal items you need (a mat, towel, water bottle, etc.) and a face covering
  • Members are required to wear face coverings, except while swimming or exercising outdoors
  • Adhere to the physical distancing requirements by keeping at least six feet away from others
  • To ensure proper social distancing, areas and classes will have limited capacity
  • For outdoor group exercise, wipe down equipment, weights, mats, etc., before and after use with the cleaning materials provided.
  • Our Youth Development Centers are not open at this time. Please do not bring children to class unless they are of age and registered to attend.
  • Youth members ages 13 and up are welcome with a parent or guardian as part of a household membership. They will be asked to maintain the same social distancing and safety protocols as all members.
  • Families participating in reserved family activities, such as family swim, must follow all required safety protocols
  • Please stay home if you’re sick or don’t feel well. The CDC and state public health officials encourage seniors and members of vulnerable populations, including those with underlying health conditions, to stay at home.

How to Make Reservations

To help keep the community safe, we're using a reservations system to cap the number of swimmers and exercise class participants. You can reserve your spot through our website, but the fastest, easiest way to do it is through our mobile app. Here are step-by-step instructions for your convenience.

As a courtesy to others, please do not book back-to-back time slots for indoor pools.

Outdoor Group Exercise

All YMCA of Western North Carolina centers will continue offering group exercise classes while weather allows.

Classes include athletic conditioning, yoga, strength and conditioning, cardio, Zumba, and more. Centers with indoor pools are offering aquatic group exercise classes.

Please note that classes are subject to change, and may be canceled due to weather. Please see our schedules page or mobile app for updates.

What to Expect

  • Health screenings and reservations are required
  • All classes are on a reservation system. Reservations open 24 hours before the class.
  • Classes run at a reduced capacity to support social distancing guidelines. Classes cannot exceed 49 people plus the instructor.
  • Areas are marked for participants to maintain proper social distancing. Maintain 6 feet of social distancing at all times.
  • Face coverings are required during the health screening and outdoors if/when social distancing isn't possible
  • Childcare is not available. Do not bring your children unless they are of age and registered for the class.
  • Please bring water and an exercise mat
  • If a class is canceled due to weather, we will post the news on social media and our mobile app approximately one hour before class time. Some classes may move indoors or to our virtual platform during inclement weather.

Pools and Swim Programs

Indoor pools are open at:

  • Asheville YMCA
  • Black Mountain YMCA
  • Corpening Memorial YMCA
  • Hendersonville Family YMCA
  • Reuter Family YMCA

Pool Usage Guidelines

  • All YMCA of WNC amenities opening on Sept. 8 are for current members only. At this time we are unable to admit member guests or non-YMCA of WNC members.
  • Members must reserve a spot for lap swim, family swim, and aquatic group exercise
  • As a courtesy to others, please do not book consecutive time slots
  • Bring your own pool toys and equipment. Limited equipment will be available.
  • Deck showers and hose systems available for rinsing off before and after entering the water
  • Locker rooms open for showers and toilets
  • Saunas, steam rooms, and hot tubs remain closed

Please note that this information is subject to change. Please check our schedules page or mobile app for updates and to make reservations.

Frequently Asked Questions About Pools

Will swim tests happen during this time?
Yes, we will continue to give swim tests for anyone who needs one and anyone under the age of 12. 

Can non-swimmers be in deep end if that is the spot they reserved?
No, they cannot. Our aquatic safety plan prohibits non-swimmers from being in the deep end of our pools.

What if someone reserves a slot and doesn't show up?
After 15 minutes, if someone is waiting, our aquatics staff will allow them to take the open slot for the remaining time. As a courtesy to others, please do not book back-to-back slots. To maximize the spaces available, we're enforcing a $10 no-show fee for each unused reservation. If you make a reservation you’re not able to keep, please use our mobile app or call 828-251-5910 to cancel.

What about weather closures?
Pools will continue to follow our existing weather policies. If your time slot is affected by weather, we are not able to extend it to accommodate for missed time. If no one has reserved the slot after yours, we could hold that slot for you. However, if reservations are full, you'll need to reserve a new slot when available. 

Can a family bring friends to their family time slot?
No, not at this time. Only members of the household signing up for the slot can be in the lane during their household time slot. This helps with social distancing efforts and maintains our allowed pool occupancy.

Swim Lessons

Registration is open for private, semi-private and group swim lessons. We are following several additional health and safety precautions:

  • Any child in a parent/child or level 1-3 requires a parent/guardian in the water with them during lessons this will allow the instructor to social distance from participants in the class while still maintaining safety through a 1:1 ratio with an adult.
  • Children in levels 4-6 can be in the water without a parent (if comfortable and competent to do so). The instructor will use a “coach approach” teaching model to instruct from the deck or from a socially distant distance in the water. If the child is not comfortable or able to safely be in the water on their own, a parent/guardian will be asked to accompany them in the water during the class.
  • The same expectations will be used for private and semi-private lessons, based on the child’s skill level.
  • Semi-private lessons will be offered for sibling groups only.
  • We encourage participants to come ready to enter the water in their swimsuits and leave in their swimsuits to limit time in the locker rooms.

Patton Pool

Patton Pool in Hendersonville is open to the public with limited hours through Sept. 20. There is an additional fee for YMCA of Western North Carolina member use.

Virtual YMCA

During this time, we want to help you prioritize your health and wellness. Regular exercise is one component of a healthy lifestyle that can help reduce stress and prevent illness.

Access daily live classes taught by the professional instructors at the YMCA of Western North Carolina.

Watch a variety of free virtual classes via YMCA360. Enjoy a variety of classes of all intensity levels, from yoga to cardio and strength.

Members can download our mobile app to access workouts, and fitness challenges, goals, and more!


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