YMCA membership provides access to our free mobile app, Virtual Y, online class reservations, and your online membership account. You may have different logins and passwords for each.
Follow these instructions to connect quickly to the services you need.
Class reservations
The easiest way to sign up for group exercise classes and other activities included in your membership is through our free mobile app. Here’s how:
- On your mobile device, click here or go to your app store and search “YMCA of Western North Carolina.”
- After you download the app, create an account using any email and password you like.
- Once you’ve created an account, click on the “Class Reservations” tab. Search for your class and time, click on it, then click “Book Now.”
NOTE: Your app login does not link to your YMCA membership account, Virtual YMCA, or GroupEx PRO, the software we use to post class schedules.
If you click “Facility Schedules” on the app, you’ll be able to browse classes at all locations on our website. However, if you click “sign up” from there, you’ll be redirected to GroupEx PRO’s login system, which doesn’t connect to your mobile app login. Please follow the steps above to make a reservation.
Payments, registrations, and account info
Make a payment, register for a program, download your visit history, or update your account information by following these steps.
- Click here to login to your membership account. Use the email and password linked to your YMCA membership account to sign in.
- If you haven’t accessed your account online before, enter the email or phone number associated with your membership (the one you provided when you joined).
Virtual Y
Work out anywhere, anytime, from any device with Virtual Y!
- Click here to go to the Virtual Y homepage.
- Click "Enter Virtual Y."
- Use the email and password linked to your YMCA membership account to sign in.
- If you haven’t accessed your account online before, enter the email or phone number associated with your membership (the one you provided when you joined).
Troubleshooting
Forgot your password for your membership account? Need help setting up an online account or downloading the mobile app? We can help.
- If you have an account but can’t remember the password, click “forgot password” and we’ll email you a link to reset your password. You can also email or call us and we’ll send you a temporary login.
- Haven’t set up an online account yet? Click “Sign up” to create one. Use the primary email on your YMCA membership account and create a unique password.
- Remember, your membership account login information provides access to Virtual Y. This is different from your mobile app login for class reservations.