Member Safety Guide
All locations are open with indoor and outdoor fitness amenities that meet and exceed public health guidelines to keep you safe.
To learn more about what to expect at the Y, please see the sections below. Please see our schedules page for updates and reservations, and check out our virtual options if you're unable to join us in person.
Our locations are open to current YMCA of WNC members and guests, members of other North Carolina YMCAs, day pass holders, and members from Ys that participate in the Nationwide Membership program.
Please follow us on Facebook and check this page for updates.
Keeping You Safe
Nothing is more important than the health and safety of our team, our members, and the community. We are prioritizing your safety with these precautions:
- Enhanced sanitization of equipment, surfaces and areas combined with an increased frequency of cleaning
- Adjusted hours to facilitate enhanced deep cleaning
- Upgraded air filtration systems
- Additional stations for hand sanitizer and disinfecting wipes
- Focus on “no touch” or “low touch” interactions
- Required PPE for our staff (except during outdoor group exercise or lifeguarding)
- Protective barriers in place to reduce contact between staff and members
- Health screenings, including temperature checks, before staff, members, and vendors enter our facilities
- Masks required indoors for everyone ages 5 and up, unless you are in the pool or shower or have a medical exemption
- Masks required outdoors during the health screening and if/when social distancing isn't possible
- Reduced capacity and altered layouts to maintain physical distancing practices and create one-way indoor traffic patterns. Some equipment has been moved or closed to allow for social distancing. Where possible we will maintain single entry and exit points.
- Mandatory COVID-19 education, safety training, and protocols for our entire staff team
- Reservation systems for group exercise classes, swimming, racquetball, and pickleball
- Capacity dashboards to show the number of people checked in -- go to the locations page and choose your center for real-time data
Mask Up for Safety
Wearing face coverings is one of the ways we can prevent the spread of infectious disease and keep the Y open throughout the pandemic. Face coverings are required in our facilities for people age 5 and up, unless you are in the pool or shower, doing outdoor exercise, or have a medical exemption.
If you have a medical or behavioral condition or disability that prevents you from wearing a mask while working out, please provide written documentation from your primary care physician. We don’t need to know the specifics, but we do need a note from your doctor stating that for health reasons, you cannot wear a mask while inside the Y.
Present this documentation to our membership staff when you check in. We’ll scan it for our files and return it to you with a paper wristband to wear while you’re at the Y. There’s no need to show us the note again. We’ll give you a new wristband to wear each time you visit.
Share your concerns with us
Some members have a valid medical reason for not wearing a face covering while inside the Y. If so, they’ll be asked to present proper documentation and will receive a temporary wristband to wear each time they visit.
If you’re concerned about someone not wearing a mask and/or wristband, please respect their privacy. Notify a Y staff member discreetly rather than engaging with the other member.
Additional fitness options
Everyone should feel safe and welcome at the Y. We encourage you to choose the exercise option that's right for you, from indoor workouts to outdoor exercise to virtual classes.
Facility Air Quality Standards
Depending on the specific systems at our centers, we have worked to improve building ventilation using engineering controls as well as regular preventive maintenance of existing systems. For example, we:
- Ensure (HVAC) ventilation systems are operating properly
- Swiftly fix mechanical issues
- Increased ventilation rates within existing systems when possible
- Disabled demand-controlled ventilation where possible.
- Have adjusted air dampers when possible to reduce recirculation and improved central air filtration to the highest level compatible within each system, without reducing adequate air flow
- Constantly run our HVAC systems during operating hours to enhance air exchanges in the building space
- Ensure exhaust fans in restroom facilities are functional and operating at full capacity when the building is occupied
- Have installed portable HEPA systems on wellness floors
Plan Ahead: What You Need to Know and Bring
- Reservations are required for all classes, lap swim, family swim times, racquetball and pickleball. Services vary by location. Access reservations through our schedules page or mobile app.
- Before entering a Y facility or attending an outdoor class, be prepared to have your temperature checked and to be asked several health screening questions. Please allow extra time for this. Anyone with a temperature of 100.4 or above must be symptom-free for 72 hours before entering.
- Please bring the personal items you need (a mat, towel, water bottle, etc.) and a face covering
- Members are required to wear face coverings, except while swimming or exercising outdoors
- Adhere to the physical distancing requirements by keeping at least six feet away from others
- To ensure proper social distancing, areas and classes will have limited capacity
- For outdoor group exercise, wipe down equipment, weights, mats, etc., before and after use with the cleaning materials provided.
- Gyms are now open for shoot-around basketball on a first-come, first-served basis (no pickup games). Bring your own ball. Families are welcome to play on the same basket together. See schedules for hours.
- Our Youth Development Centers are not open at this time. Please do not bring children to class unless they are of age and registered to attend.
- Youth members ages 13 and up are welcome with a parent or guardian as part of a household membership. They will be asked to maintain the same social distancing and safety protocols as all members.
- Families participating in reserved family activities, such as family swim, must follow all required safety protocols
- Please stay home if you’re sick or don’t feel well. The CDC and state public health officials encourage seniors and members of vulnerable populations, including those with underlying health conditions, to stay at home.
How to Make Reservations
To help keep the community safe, we're using a reservations system to cap the number of swimmers and exercise class participants. You can reserve your spot through our website, but the fastest, easiest way to do it is through our mobile app. Here are step-by-step instructions for your convenience.
As a courtesy to others, please do not book back-to-back time slots for indoor pools or gym time.
Outdoor Group Exercise
All YMCA of Western North Carolina centers will continue offering outdoor group exercise classes while weather allows.
Classes include athletic conditioning, yoga, strength and conditioning, cardio, Zumba, and more. Centers with indoor pools are offering aquatic group exercise classes.
What to Expect
- Health screenings and reservations are required
- All classes are on a reservation system, and reservations open 24 hours before the class
- Classes run at a reduced capacity to support social distancing guidelines; they cannot exceed 49 people plus the instructor
- Areas are marked for participants to maintain proper social distancing of six feet at all times
- Face coverings are required during the health screening and outdoors if/when social distancing isn't possible
- Childcare is not available, so do not bring your children unless they are of age and registered for the class
- Please bring your own water and exercise mat
- If a class is canceled due to weather, we will post the news on social media and our mobile app approximately one hour before class time. Some classes may move indoors or to our virtual platform during inclement weather.
Pools and Swim Programs
Indoor pools are open at:
- Asheville YMCA
- Black Mountain YMCA
- Corpening Memorial YMCA
- Hendersonville Family YMCA
- Reuter Family YMCA
Pool Usage Guidelines
- Reservations are required for lap swim, family swim, and aquatic group exercise
- As a courtesy to others, please do not book consecutive time slots
- Bring your own pool toys and equipment
- Deck showers and hose systems available for rinsing off before and after entering the water
- Locker rooms are open for showers and toilets
- Saunas, steam rooms, and hot tubs remain closed
Frequently Asked Questions About Pools
Will swim tests happen during this time?
Yes, we will continue to give swim tests for anyone who needs one and anyone under the age of 12.
Can non-swimmers be in deep end if that is the spot they reserved?
No, they cannot. Our aquatic safety plan prohibits non-swimmers from being in the deep end of our pools.
What if someone reserves a slot and doesn't show up?
After 15 minutes, if someone is waiting, our aquatics staff will allow them to take the open slot for the remaining time. As a courtesy to others, please do not book back-to-back slots. To maximize the spaces available, we're enforcing a $10 no-show fee for each unused reservation. If you make a reservation you’re not able to keep, please use our mobile app or call 828-251-5910 to cancel.
What about weather closures?
Pools will continue to follow our existing weather policies. If your time slot is affected by weather, we are not able to extend it to accommodate for missed time. If no one has reserved the slot after yours, we could hold that slot for you. However, if reservations are full, you'll need to reserve a new slot when available.
Can a family bring friends to their family time slot?
Members are allowed to bring guests.
Registration is open for private, semi-private and group swim lessons. We are following several additional health and safety precautions:
- Any child in a parent/child or Preschool level 1-3 requires a parent/guardian in the water with them during lessons this will allow the instructor to social distance from participants in the class while still maintaining safety through a 1:1 ratio with an adult.
- Children in Youth 1-3 and levels 4-6 can be in the water without a parent (if comfortable and competent to do so). The instructor will use a “coach approach” teaching model to instruct from the deck or from a socially distant distance in the water. If the child is not comfortable or able to safely be in the water on their own, a parent/guardian will be asked to accompany them in the water during the class.
- The same expectations will be used for private and semi-private lessons, based on the child’s skill level.
- Semi-private lessons will be offered for sibling groups only.
- We encourage participants to come ready to enter the water in their swimsuits and leave in their swimsuits to limit time in the locker rooms.
Patton Pool in Hendersonville is closed for the season. It will reopen next spring. There is an additional fee for YMCA of WNC member use.
During this time, we want to help you prioritize your health and wellness. Regular exercise is one component of a healthy lifestyle that can help reduce stress and prevent illness.
Access daily live classes taught by the professional local instructors.
Members can download our mobile app to access workouts, do fitness challenges, set goals, track progress, and more!